Voice Conversational Automation (limited access)
Replace legacy IVR with AI voice agents that understand natural language, route intelligently, and hand off to humans with full context.
See it in action
From incoming call to resolved conversation
Map how a caller moves through your voice flow — and what the AI and agents see in the live transcript, side by side.
Call flow
LiveIncoming call
PSTN · SIP · Cloud number
AI greeting
Natural language · Hindi + English
Intent detection
Order status · Billing · Support
Self-serve
Resolve in-call
Agent queue
Warm transfer
Live transcript
00:42 · In progressVoice AI
TTS · English
Caller
Voice AI
Intent: order_status · Resolved
Caller
Voice AI
Call ended · CSAT prompt queued
Platform
Modern voice automation without legacy IVR baggage
Perky's voice stack replaces press-1 menus with conversational AI, agent tooling, and integrations your ops team already uses.
AI voice agents
Replace rigid IVR menus with natural-language conversations that understand intent and respond in real time.
Visual call-flow builder
Design branching voice journeys with drag-and-drop nodes, conditions, and handoff rules — no telephony expertise required.
Speech & language
ASR and TTS across Indian languages and English, with dialect tuning for clearer recognition on mobile networks.
Smart routing & queues
Route by skill, language, or priority. Warm-transfer to live agents with full conversation context attached.
CRM & helpdesk sync
Push caller data, disposition codes, and transcripts into Salesforce, Zendesk, Freshdesk, or your internal stack.
Analytics & compliance
Call recording, sentiment signals, and audit logs — with configurable retention for regulated industries.
Use cases
Where voice automation pays off first
Support hotlines
Deflect tier-1 calls with AI, resolve FAQs in-call, and escalate only when a human is needed.
Appointment scheduling
Let callers book, reschedule, or cancel appointments through voice — synced to your calendar system.
Outbound reminders
Payment nudges, delivery alerts, and renewal calls at scale with personalized scripts per segment.
Lead qualification
Capture intent on inbound calls, score leads, and route hot prospects to sales in seconds.
How it works
From number to live voice bot in weeks
- 01
Connect telephony
Plug in PSTN, SIP trunks, or cloud numbers. Perky handles carrier routing, number provisioning, and failover.
- 02
Design voice flows
Map intents, write scripts, configure ASR/TTS languages, and set agent handoff rules in the visual builder.
- 03
Go live and tune
Launch to production, review transcripts and call analytics, and refine flows based on real caller behavior.
Get started
Ready to modernize your voice channel?
Tell us about your call volume, languages, and integrations — we'll map a voice automation rollout that fits your stack.